Delivering and measuring customer service

Author(s): Richard D. Hanks

Edited by:

Comments: 3

Views: 882

Publishing Date: 01/10/2010

Online: 01/10/2010

Publisher: Duff Road Endeavors


This is a book about the tactics and execution of customer service, rather than strategy and academics.

Why? Because significantly more companies are under-performing due to poor execution, than are failing due to poor strategy. Too many executives over-think the simple until it becomes complicated. This book makes it basic.


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