Difficult Conversations
How to Discuss What Matters Most
By Bruce Patton, Douglas Stone, Sheila Heen | Publisher: Penguin Publishing Group
About the book
The 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Editions of Difficult Conversations
- Hardcover
- ISBN 9780670883394
- Paperback
- ISBN 9780143118442
- Paperback
- ISBN 9780140288520
- EBook
- ISBN 9781101199589
- EBook
- ISBN 9781101496763
- Audiobook
- ISBN 9780553525687
- AudioStreaming
- ISBN 9780553752588
- AudioStreaming
- ISBN 9780307933225
- AudioStreaming
- ISBN 9780739365991
- AudioDisc
- ISBN 9780553456127
Read an Excerpt
The 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Frequently Asked Questions
What is Difficult Conversations about?
The 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
What core themes, tropes, or subjects are explored in Difficult Conversations?
Society and Social Sciences > Psychology > Social, group or collective psychology > Interpersonal communication and skills
Where can I read a sample of Difficult Conversations?
You can read an official preview of the few pages here https://www.book2look.com/book/9780670883394
Who is/are the Author/s of the book Difficult Conversations?
Bruce Patton, Douglas Stone, Sheila Heen
What are the ISBN numbers for the physical and digital editions?
Difficult Conversations is available as hardcover(ISBN 9780670883394) and paperback(ISBN 9780143118442) and paperback(ISBN 9780140288520) and ebook(ISBN 9781101199589) and ebook(ISBN 9781101496763) and audiobook(ISBN 9780553525687) and audiostreaming(ISBN 9780553752588) and audiostreaming(ISBN 9780307933225) and audiostreaming(ISBN 9780739365991) and audiodisc(ISBN 9780553456127)
Where can I buy Difficult Conversations online or support local independent bookshops?
You can buy Difficult Conversations from below
Where can I buy Difficult Conversations?