How to Deal With Difficult People, , HarperCollins Publishers, Ursula Markham,Assertiveness, motivation, self-esteem and positive mental attitude,Popular psychology, negotiating;argument;management;authority;bully;criticism;work relationships;boss;communication;delegation,, , United Kingdom, en-GBhttps://www.harpercollins.co.uknegotiating;argument;management;authority;bully;criticism;work relationships;boss;communication;delegation, [BLURB],[CITY],,books, ebooks, biblet, Book2look