Warranty Fraud Management
Reducing Fraud and Other Excess Costs in Warranty and Service Operations
By D. N. Prabhakar Murthy, Ilkka Töyrylä, Matti Kurvinen, Maximilian Kammerer | Publisher: Wiley
About the book
Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.
Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction.
- Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
- Uncover issues in your company's warranty processes
- Learn methods to detect and prevent fraudulent activities
- Implement a robust system of warranty cost control
Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
Editions of Warranty Fraud Management
- Hardcover
- ISBN 9781119223887
- EBook
- ISBN 9781119277576
- EBook
- ISBN 9781119239703
- EBook
- ISBN 9781119239741
Read an Excerpt
Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.
Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction.
- Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
- Uncover issues in your company's warranty processes
- Learn methods to detect and prevent fraudulent activities
- Implement a robust system of warranty cost control
Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
Frequently Asked Questions
What is Warranty Fraud Management about?
Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.
Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction.
- Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
- Uncover issues in your company's warranty processes
- Learn methods to detect and prevent fraudulent activities
- Implement a robust system of warranty cost control
Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
What core themes, tropes, or subjects are explored in Warranty Fraud Management?
Computing and Information Technology > Databases / Data management > Data capture and analysis
Where can I read a sample of Warranty Fraud Management?
You can read an official preview of the few pages here https://www.book2look.com/book/9781119223887
Is Warranty Fraud Management part of a series, and can it be read as a standalone?
Yes it is a part of series Wiley and SAS Business Series
Who is/are the Author/s of the book Warranty Fraud Management?
D. N. Prabhakar Murthy, Ilkka Töyrylä, Matti Kurvinen, Maximilian Kammerer
Who is the Publisher of the book Warranty Fraud Management?
Wiley
What are the ISBN numbers for the physical and digital editions?
Warranty Fraud Management is available as hardcover(ISBN 9781119223887) and ebook(ISBN 9781119277576) and ebook(ISBN 9781119239703) and ebook(ISBN 9781119239741)
Where can I buy Warranty Fraud Management online or support local independent bookshops?
You can buy Warranty Fraud Management from below
Where can I buy Warranty Fraud Management?