Creating Value, Empowering People for Sustainable Success that Benefits Employees, Customers, and Owners, Wiley, John Rizzo, Tom Ehrenfeld,Production and quality control management,Management of specific areas, continuous improvement; operational excellence; Toyota Production System; Lean empowerment; employee development; management; quality; customer service; kaizen; value; respect; customer satisfaction; profitability; competitive advantage; cost reduction,, , United States, en-UShttps://www.wiley.comcontinuous improvement; operational excellence; Toyota Production System; Lean empowerment; employee development; management; quality; customer service; kaizen; value; respect; customer satisfaction; profitability; competitive advantage; cost reduction, [BLURB],[CITY],,books, ebooks, biblet, Book2look