About the book
\"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down.\" -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule
\"A must-read for every leader in their field.\" -- Daniel H. Pink, bestselling author of To Sell is Human
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Editions of Mastering Civility
- Hardcover
- ISBN 9781455568987
- EBook
- ISBN 9781455568994
Read an Excerpt
\"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down.\" -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule
\"A must-read for every leader in their field.\" -- Daniel H. Pink, bestselling author of To Sell is Human
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Frequently Asked Questions
What is Mastering Civility about?
\"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down.\" -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule
\"A must-read for every leader in their field.\" -- Daniel H. Pink, bestselling author of To Sell is Human
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
What core themes, tropes, or subjects are explored in Mastering Civility?
Economics, Finance, Business and Management > Business and Management > Management and management techniques
Where can I read a sample of Mastering Civility?
You can read an official preview of the few pages here https://www.book2look.com/book/9781455568987
Who is/are the Author/s of the book Mastering Civility?
Christine Porath
What are the ISBN numbers for the physical and digital editions?
Mastering Civility is available as hardcover(ISBN 9781455568987) and ebook(ISBN 9781455568994)
Where can I buy Mastering Civility online or support local independent bookshops?
You can buy Mastering Civility from below
Where can I buy Mastering Civility?